Refund Policy
Kodaic sells digital software products, licence keys, and downloadable tools through approved reseller and licensing channels.
Digital Product Sales
Because our products are digital software, purchases are generally non-refundable once the licence key, download access, or activation access has been issued.
Trial Period
Where a free trial is available, customers are encouraged to test the software before purchasing a licence. The trial is provided so users can confirm that the product works for their needs before payment.
Refund Requests
Refunds may be considered only in exceptional cases, such as:
- A duplicate payment was made by mistake.
- The software could not be activated due to a verified licensing issue.
- A serious technical issue prevents use of the product and cannot be resolved by support.
Non-Refundable Situations
Refunds are not normally provided for:
- Change of mind after purchase.
- Not using the software after purchase.
- Compatibility issues that were clearly stated before purchase.
- Requests made after licence activation or download access has been provided.
How to Request a Refund
To request a refund review, please contact us with your order number, email address used for purchase, and a short explanation of the issue.
Reseller Purchases
If you purchased a Kodaic product through an authorised reseller, refund handling may depend on the reseller’s own payment and refund process. We may still assist with licence or activation issues where possible.
Policy Updates
Kodaic may update this Refund Policy from time to time. The latest version will always be available on this page.